Privacy Policy
1. Introduction
Team Lemonade ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how information from visitors to teamlemonade.org is collected, used, stored, and protected. We handle personal information in line with the Australian Privacy Principles.
2. What We Collect
We collect information only when you voluntarily provide it. That's mainly through our contact form, where you may share:
- Your name
- Your email address
- Your phone number
- The program or service you're interested in
- Any message or details you choose to include
Where an enquiry concerns a participant in our programs, it's often made by a parent, carer, or guardian on their behalf. We only ask for what we need to respond and to help.
Our feedback and complaints form works differently. Your name and your email are both optional there, so you can tell us what you think, or make a complaint, without saying who you are. Leave them blank and the message reaches us with no name and no email attached, which means we have no way to work out who sent it. Fill them in and we use them only to reply to you.
3. How We Use It
The information you give us is used to:
- Respond to your enquiry
- Share information about our programs and services
- Follow up with you about how we can help
- Look into feedback and complaints, and improve what we do
4. Third-Party Services
We use the following services to run the site and handle enquiries. Each has its own privacy practices.
- Sender: delivers the email notifications from our contact and feedback forms
- Vercel: hosts the website
5. Storage and Security
We take reasonable steps to keep your information secure from unauthorised access, alteration, or loss. We keep your information only for as long as we need it to respond and assist, and as required by law.
6. Disclosure
We don't sell, trade, or rent your personal information. The services listed above access information only as needed to perform their function, under their own obligations. We may disclose information if required by law.
7. Your Rights
You can ask to access, correct, or delete the personal information we hold about you at any time. To make a request, email hello@teamlemonade.org.
8. Changes to This Policy
Any updates to this policy will be posted on this page with a revised date. We encourage you to review it from time to time.
9. Contact
Questions about this policy? Email hello@teamlemonade.org.